AnalytiCX
Quality Monitoring
VoC - Voice of Customer
Analytics Projects
| Project name | Type | Source | Top Topic | Sentiment | Interactions | Last Updated |
|---|---|---|---|---|---|---|
AnalytiCX
Quality Monitoring
Compliance
92%
NC / SI
8%
Upsell
500
Missed Opportunities
100
Interactions
23,256
VoC - Voice of Customer
Satisfied
62%
Neutral
26%
Dissatisfied
12%
Analytics Projects
| Project name | Type | Source | Top Topic | Sentiment | Interactions | Last Updated | Actions |
|---|---|---|---|---|---|---|---|
 Sales Center | QMSVOC | Agent | Connectivity50% | 32% | 14,892 | 5 days ago | |
 Support Center | VOC | Inbound | Hold Time67% | 32% | 2,552 | 12 days ago | |
 Customer Survey | VOC | Survey | Pricing90% | 48% | 5,812 | 15 days ago |
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